TENANTS

Relax in the knowledge you’re renting through a qualified, experienced agent who acts fairly in the best interests of both their landlord and tenant clients

We’ll match your budget to the best possible property


HOLDING DEPOSIT

3Keys Property will charge up to the equivalent of 1 weeks’ rent in order to secure a property.

This will be refunded (deducted from the total balance due) at the check-in, trusting the check-in takes place within 15 days from the date of application, or if another date is agreed by all parties in writing.

Placing a holding deposit on a property does not guarantee you the tenancy, all correspondence is subject to contract.

 

RENT

A minimum of 1 months’ rent will be payable on or prior to the start date of the tenancy; with subsequent rental payments being made by standing order monthly thereafter on or prior to your rent due date. The rent due date is determined by the start date of your Tenancy Agreement (monthly thereafter).

 

SECURITY DEPOSITS

We would usually request the equivalent of 1 calendar months’ rent as a security deposit, however on occasions may request up to a maximum of the equivalent of 5 weeks’ rent at the landlord’s discretion.

The security deposit is payable on or prior to the start date of the tenancy and will be protected with one of the government authorised schemes within the allocated time frame. On tenancies where it is the responsibility of 3Keys Property to protect a security deposit, we use the Deposit Protection Service for this purpose. Further details can be found at www.depositprotection.com.

(For Managed tenancies the Agent will do this, for Let Only tenancies this is your landlord’s responsibility).

 

ADDITIONAL FEES

EARLY TERMINATION

Should you wish to terminate your fixed term Tenancy Agreement early, you will be liable for all rent up to and including the end of the current fixed term

OR

The landlords set up fee of £150.00 + VAT plus rent up to and including the date a new tenant takes occupancy.

The above is subject to the landlord’s approval to re-market.

 

PETS

For tenancies where the landlord is considering a pet, they may wish to negotiate a slightly higher monthly rental in light of this.

 

CLIENT MONEY PROTECTION

We have many tenants when deciding which agent to rent through who call to ask the question ‘Do you have Client Money Protection?’ Yes we do. All client monies are held in a segregated insured client account and protected with CMP (Client Money Protect).

 

EXPERIENCED &  QUALIFIED STAFF

Our staff are qualified in the technical award in residential letting practice and our company has been effectively managing happy tenancies for over 10 years. For your added peace of mind 3Keys Property are also members of the Property Redress Scheme.

 

REPAIRS & MAINTENANCE

All repairs & maintenance requests should be reported via email to repairs@3keysproperty.co.uk

 

OUT OF HOURS EMERGENCY

If you are a current tenant in one of our managed properties, in the event of an emergency out of normal office hours, you should phone the main office number 01302 867888 which will divert to a mobile, please leave a message and somebody will call you back.

If the divert fails for any reason the direct out of hours mobile number is 07717 302838 – this is given to every tenant in their tenancy agreement but we must stress it is for emergencies only. Messages regarding any other matter will be dealt with on return to work the next business day. For your information an emergency is classed as something that involves the emergency services i.e. fire / police or ambulance.